MSA/SLA Review
Analyze Master Service Agreements and SLAs against your vendor management standards, identifying gaps in service levels, security, and liability. Reduces review time by 65-80%.
65-80% reduction in vendor agreement review
Consistent policy application across all vendors
Transactional & Contract Work
The Problem
- ✗Complex documents with interdependent provisions
- ✗SLA metrics that may not align with business needs
- ✗Security and privacy requirements buried in schedules
- ✗Indemnification and liability that may not cover actual risks
- ✗Difficulty comparing terms across multiple vendor proposals
How Claude Helps
Reviews service levels against your requirements, analyzes security and privacy provisions, identifies liability gaps and indemnification issues, compares terms across vendor proposals, and generates vendor assessment reports.
Step-by-Step Workflow
Upload MSA/SLA documents
Often multiple documents per vendor
Specify your policy requirements
Security, SLA minimums, etc.
Run review prompt
Against vendor playbook
Review gaps and issues
Identified by Claude
Generate comparison
If multiple vendors
Create negotiation response
For problematic terms
Example Prompt
Review this vendor MSA and associated SLA against our procurement standards: REQUIRED SLA METRICS: - Uptime: Minimum 99.9% - Support response: Critical issues within 1 hour - Data backup: Daily, 30-day retention - RTO/RPO: 4 hours / 1 hour REQUIRED SECURITY PROVISIONS: - SOC2 Type II certification - Data encryption at rest and in transit - Annual penetration testing - Breach notification within 24 hours REQUIRED TERMS: - Liability cap: Minimum 12 months fees - Data handling: Return or destroy upon termination - Audit rights: Annual with 30-day notice Identify: 1. Where vendor terms meet our requirements 2. Where vendor terms fall short 3. Recommendations for negotiation 4. Overall risk assessment (High/Medium/Low)
Frequently Asked Questions
How do I handle vendors with non-negotiable terms?
Claude can identify gaps even in non-negotiable agreements. Use this for risk assessment and compensating controls, even if you can't negotiate changes.
Can Claude compare multiple vendor proposals?
Yes. Upload all proposals and request comparative analysis. Claude will generate a side-by-side comparison of key terms.
What about vendor security questionnaires?
See /vendor-check command in Tutorial 06 for vendor assessment workflows.